Job Description:

R2 Cleaning Services LLC is looking for a friendly and organized Customer Service Representative (CSR) to be the first point of contact for our clients. The CSR will handle inquiries, schedule cleanings, resolve issues, and ensure client satisfaction. If you thrive in a fast-paced environment and love helping people, this role is for you!

Responsibilities:

• Answer phone calls, emails, and online inquiries professionally
• Schedule appointments and confirm bookings
• Address client questions, complaints, or service changes
• Maintain accurate customer records and service logs
• Follow up after services to ensure satisfaction and collect feedback
• Support the sales and operations teams as needed

Requirements:

• Excellent verbal and written communication skills
• Strong problem-solving ability and attention to detail
• Previous experience in customer service preferred
• Comfortable using scheduling or CRM software
• Ability to multitask in a fast-paced environment
• Reliable internet connection (for remote candidates)